Frequently Asked Questions About Our 100% Soy Wax Candles
Why is the top of my candle sweating? The fragrance oil we put into our 100% soy wax will occasionally separate during extreme temperature changes, typically during shipping. This will not affect the way the candle burns and it shouldn't reappear after the first use.
Why is the wax separated/separating from the glass? Before we even melt the wax we clean each jar by hand to avoid this. We also pour our wax at a higher temperature to avoid this but sometimes it's completely unavoidable. The natural soy wax can be more difficult to work with than traditional paraffin wax. The safety trade-off is more valuable to us than a very small aesthetic flaw.
Do I need to trim my wood wick? Your wood wick will come trimmed to the perfect height and will continue to maintain its structure after each use. With a traditional cotton wick trimming was necessary after each use to reduce the soot associated with burning. With our FSC-certified wood wick there is never any need to trim.
How long should I burn my candle?
4oz. Tin: 10-20 hours; 45 minutes per session.
6oz. Tin: 25-35 hours; 45 minutes per session.
10oz. Jar: 50-60 hours; 3 hours per session.
What is your returns policy? We are 100% happy with our products and want you to be 100% happy as well. If you are not happy, please contact us at support@waxandwick.co Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Can I find your candles in stores? Our candles cannot be found in any big box store. In due time you will able to find Wax & Wick candles in artisan shops located across the United States and select foreign countries.
Why are your candles so expensive? Our candles are 100% undyed soy wax, with double wood wicks, an contain the finest fragrance oils available. Every raw material making up our candles and packaging are sourced completely in the United States and hand-poured in small batches by our artisan candle makers. 100% soy wax candles burn significantly longer than traditional paraffin wax candles. Wax & Wick candles may appear to be smaller than you're used to but we guarantee they burn longer and cleaner than any paraffin candles you've used.
Can I request special/copycat scents? Currently we are not offering custom or copycat scents.
I spilled my candle, what can I use to clean up? Our 100% soy wax is water soluble - remove as much of the wax as you can and then try a mixture of soap and water for an easy clean up!
Can I use a candle warmer with your candle? Yes! Although our candles were meant to be enjoyed with our amazing wood wicks burning, the fragrance and wax work with any heat source!
